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Shipping & Returns

SHIPPING POLICY

  • We can ship anywhere in Australia
  • Method of shipping
  • Express Post or Parcel Post Australia wide
  • Items will typically be shipped in 5-7 business days

SHIPPING CHARGES

A choice of Parcel Post, Express Post or Pick-up is available 

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

However if you are dissatisfied with your order of stock items for any reason you can return your items in original packaging for prompt refund or exchange. Items must be returned within 14 days of purchase date. You will be credited for the full amount (excluding freight). This policy does not apply to special manufacture.

RETURNS FOR SPECIAL MANUFACTURE

  • Returns for special manufacture items will only be accepted if errors or omissions occur.
  • Before returning you need to contact Imprint Engraving to receive Return Authorisation

CANCELLATIONS

Cancellations of orders must be received by the next working day from order date. If the item you have ordered has been shipped or manufacture commenced the order cannot be cancelled.